Policies

We reserve the right to refuse admission into our farm to anyone for any circumstance. This can be as little as being rude, use of foul language, or more aggressive behavior like pushing, vulgar actions, weapons of any kind, and alcohol. This is to help keep things safe and enjoyable for everyone.

In the event of inclement weather (including temperatures) or hazardous road conditions Charmingfare Farm will display a WEATHER ALERT button by 8am at the bottom of our homepage (www.VisitTheFarm.com). Click on this button and you will be taken to a blog post for an update.

Options
If we post a Weather Alert for the day of your booking you will be able to one of the following:

  • Move” will allow you to choose another day to move your entire booking providing there is availability.
    (Once you “Move” to your new date and time you will not be able to change your mind)
  • Farm Credit” takes the actual dollars (minus any promotional offers or discounts) you have spent on your entire booking and places those dollars on your account with us. Your “Farm Credit” may be used for your next online purchase and does not expire. You can always check the status of your credit by logging in into your account.
  • If cancellation is necessary due to severe inclement weather all payments are NON-REFUNDABLE under any circumstances but can be handle by the two options presented above.

Instructions

  1. Go to www.VisitTheFarm.com and log into (upper right hand corner of page) your account with the farm.
  2. Once logged in click on “My Account” in the top right hand corner of the page.
  3. On the left hand side click on “View Invoices” and select the appropriate invoice number.
  4. Click on either “Move” or “Farm Credit” (The “Move” button will not show if there is no remaining availability).

The Business Office is open Tuesday – Friday from 10 to 4pm if you require further assistance.

Charmingfare Farm does not offer cancellations, refunds, rain checks or exchanges. We DO NOT store credit card information on our servers.

In case of bad weather please refer to the Weather Policy.

Please Note

Our “Activities” and “Events” and their offerings are subjected to change, have substitutions applied or be completely discontinued at the sole decision of Charmingfare Farm, Inc without any advance notice given.
Charmingfare Farm is committed to safety. We require with out exception all visiting guests to respect and follow rules that are posted or given verbally by a staff member. For example: All guests must remain seated at all times in the horse drawn vehicles. A parent must walk with two hands on their child while riding the pony. Everyone must remain seated while the tractor train is in motion. There is a reason for our rules. Please listen carefully and follow our staff’s instructions.
Although safety is a priority, guests need to understand there is an inherent risk in participating in any activity, event or attraction. We expect guest(s)to exercise good judgment and act in a responsible manner. Guests must also obey all oral and written warnings. Guests who do not comply may be required to leave the farm without refund.
Charmingfare Farm is an attraction catering to families, we expect all guests to behave in a family-friendly manner. Please walk at all times while visiting the farm. Do not sit or stand on fences or railings. Do not climb on stone walls. Respect barrier fences at all time while visitting our animals. Guests are required to comply with all local, state and federal laws, as well as Charmingfare Farm’s policies, rules and instructions. Unruly, disruptive or offensive behavior, and profanity, is strictly prohibited and will not be tolerated.
Charmingfare Farm only allows smoking in the parking lot area. All other areas inside the farm are smoke-free, and smoking is strictly prohibited.
To promote a family atmosphere, clothing that is obscene or inappropriate will not be permitted. Shirt and shoes must be worn at all times.
Food, beverages or coolers may be brought into the farm. The farm does have picnic areas available for guest. Our Gift Barn does sell beverages, snacks and ice cream for your convenience.
In addition to all items previously mentioned, the following items are not permitted at Charmingfare Farm, at any time:

  • Glass containers
  • Illegal Substance
  • Weapons: Knives, Firearms and ammunition
  • Chemical weapons, including mace and pepper spray
  • Fireworks and explosives
  • Laser Pointers
By entering onto the property of Charmingfare Farm, each guest grants Charmingfare Farm, Inc the right to film, videotape, or photograph him/her on Charmingfare Farm’s property for any reason without payment or consideration. Guests must have written permission to use photographs and/or videotape of Charmingfare Farm’s images for commercial broadcasting, advertising, marketing or publishing in any medium.
Animals are not allowed on Charmingfare Farm property, with the exception of certified service animals used by the hearing and visually impaired. Charmingfare Farm does not have any facilities to shelter your pets.
Groups of 15 or more may be eligible for a group discount for many of activities and events. Please call the farm at 603 483-5623 x100 to discuss options. Don’t forget many of our activities and events can be customized for larger groups. It doesn’t hurt to call us and talk about creating a special event just for your group.
  • All promotional code start and end dates are set in advance and cannot be altered.
  • Promotional codes may not be applied to previous purchases.
  • Promotional codes may not be combined with any other offers.
  • All promotional code transactions are subject to online availability and must be used online.
  • MAKE SURE the promotional codes discount is reflected in the shopping basket before your payment is submitted as all transactions are non-refundable.
  • If the discount is not applied please…
    1. Check to make sure the code is still valid and has not expired.
    2. Check to make sure the code is entered correctly (e.g. spelling, capitalization, spacing, etc.).
    3. Check to make sure the code is being applied to the correct event.
    4. Contact our business office BEFORE completing the transaction, open Tuesday through Friday from 10am-4pm (603)-483-5623.
  • Promotional codes have no cash value.
Deal Vouchers purchased either on Charmingfare Farm’s Deal site or one of the farm’s Deal Partners have restrictions that must be followed. Please take the time and read the details and fine print to be sure the deal offer is going to work for you. Deal vouchers have be converted into an actual booking prior to the expiration date (this expiration date can be days before the event even begins) on the voucher by going to RedeemDeal.com. The availability on the RedeemDeal.com side of our system is NOT the same inventory as on the retail side of our website.

If you are planning on attending with another party we suggest one person purchase all the necessary vouchers and convert them into a single booking to ensure the entire party can go at the same time.

If you are unable to attend we are able to cancel your booking and provide you farm credit for the actual cash dollars you have spent to purchase the voucher. We CANNOT MOVE a booking to another date or time on the deal side of our system.

Expired vouchers may be converted into farm credit by visiting RedeemDeal.com.

Please understand because we are offering substantial money saving opportunities to families we have not invested in making the deal side of our system have lots of functionality. It is import to take the time and read the restriction ahead on each of our deals.